Returns & Exchanges
At Big Toys Direct, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure your shopping experience is as seamless as your style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags are intact and including the packing slip provided in the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a convenient pickup.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing